Refund policy

Return & Refund Policy

At Swarner Naida Jewelry, customer satisfaction is very important to us. We want you to feel confident and happy when shopping with us. If you are not fully satisfied with your purchase, we offer a simple and customer-friendly return and refund policy.

30-Day Free Return Policy

We accept return requests within 30 days of the date your order is delivered.

To be eligible for a return, your item must be:

In its original condition
Unused, unworn, and undamaged
Returned with original packaging when possible
Accompanied by proof of purchase or order confirmation

We offer free returns within the 30-day return window. Customers will not be charged return fees for eligible returns.

Free Refund Policy

Once your returned item is received and inspected, we will notify you about the approval of your refund. If your return is approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your bank, payment provider, or credit card company.

Return Timeframe

Customers must contact us within 30 days of receiving their order to request a return or refund. Requests made after 30 days may not be eligible.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue.

We will review the situation and provide a suitable solution, which may include a replacement, return, or refund.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they show signs of wear, damage, or use. Items that are returned in a condition different from how they were received may not qualify for a full refund.

How to Start a Return

To request a return, please contact us at:

Email: support@swarnernaida8926@hotmail.com
Phone: (519) 843-5282

Please include:

Your full name
Order number
Reason for return
Photos if the item is damaged, defective, or incorrect

Our support team will guide you through the return process.

Exchanges

If you would like to exchange an item, please contact us. Exchanges may depend on product availability. If the item you want is unavailable, we may offer a refund instead.

Refund Delays

If you have not received your refund after it has been approved, please check with your bank or payment provider first. Processing times can vary. If you still need help, contact us and we will assist you.